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CLASS INFORMATION:
CNET-161A is Desktop Support I and CNET-161B is Desktop Support II.
The classes are taught through the online Microsoft IT Academy
and are self-paced, so what you need to do is come to the
MANDATORY orientation, September 3, 7pm in HH-118,
then do the work at your convenience during the semester.
There are two sections of each class:
CNET-161A-01 (037852) and CNET-161B-01 (037854) start September 2;
CNET-161A-02 (037853) and CNET-161B-02 (037855) start October 28.
All go through the end of the semester.
COURSE DESCRIPTION:
These courses provide students with the knowledge and skills necessary
to support users of (I) the Windows XP Professional operating system,
and (II) Microsoft applications that run on Windows XP Professional.
Together, they will prepare the student to take Microsoft's
Certification Exam for MCDST.
The topics in the two courses are as follows:
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Desktop Support I
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Desktop Support II
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- The Desktop Support Technician Role
- The Windows XP User Interface
- Control Panel Organizational Views
- Desktop Management Issues
- User Account Concepts
- User Logon Issues
- Configuring and Migrating Files, Folders, and Settings
- User Configuration Issues
- Security Issues
- System Performance
- Resolving Network Connectivity Issues
- Computer Addressing
- Name Resolution Issues
- Remote Network Connections
- Hardware Issues
- Troubleshooting Drivers by Using Safe Mode
- Storage, Display, and I/O Devices
- ACPI
- File and Folder Issues
- Printer Issues
- Installation Issues
- Troubleshooting the Boot Process
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- The Role of the DST in Desktop Application Support
- The Windows System Architecture
- Application Installation Issues
- Desktop Application Support Issues
- Security Issues Related to Applications
- Protecting Against Virus Attacks
- Application Compatibility Issues
- MS-DOS-Based and Win16 Applications
- Issues Related to Internet Explorer
- Issues Related to Outlook
- Issues Related to Office
- Issues Related to Outlook Express
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TEXTBOOK:
These courses are taught through Microsoft's
IT Academy,
so all the curriculum is online.
There is no textbook to buy.
IMPORTANT DATES:
I've included here just a few dates you might want to know.
For a more complete list, go to
http://www.ohlone.edu/org/admissions/fallacademiccalendar.html
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-01 section
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-02 section
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Sep 2
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Oct 28
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First day of class
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Sep 5
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??
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Last day to add - without instructor's signature
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Sep 15
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Nov 6
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Last day to add - with instructor's signature
Last day to drop and receive no grade
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Sep 26
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??
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Last day to apply for CR/NC
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Nov 18
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Dec 6
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Last day to drop and receive a "W"
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Dec 13 - 19
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Dec 13 - 19
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Final Exam Week
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ACADEMIC INTEGRITY:
As a student at Ohlone College, you are expected to pursue your
course work with honesty and integrity. If you do not, I will
abide by Ohlone Board policy, which you are expected to know.
You can read it
here. For this particular class, work that appears
to have been copied will receive a score of zero.
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Please contact
msegraves@ohlone.edu
with your questions, comments, and suggestions.
Terms and Conditions of Use & Disclaimer.
Copyright © 2008
Ohlone College.
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